Contact support

We're a small team. Email is the fastest path to a human — we read everything that arrives at the addresses below, and you should get a first reply within one working day.

Where to write

• support@prism-careers.com — bugs, account issues, "how do I…?" questions, anything that doesn't fit the categories below.
• privacy@prism-careers.com — data subject requests (deletion, export, correction), questions about what we collect.
• accessibility@prism-careers.com — screen reader bugs, keyboard navigation issues, color contrast, anything that makes the app harder than it should be.
• security@prism-careers.com — security vulnerabilities. We don't have a formal bug bounty yet; we'll acknowledge any responsible disclosure within 48 hours.

What helps us help you faster

When something's broken, include the page URL, the browser and OS you're on, and a screenshot of the error if you can grab one (especially the developer console — open it with Cmd+Option+I on Mac or Ctrl+Shift+I on Windows / Linux). The console logs lines prefixed with [PRISM] when something fails — those lines are the fastest path to a diagnosis.

For account-specific requests, please send the email from the address attached to your PRISM account so we can verify it's you without asking for further identity proof.