Help center
Answers to the most-asked questions
Short, plain-language articles about how PRISM works, what we collect, and how to get the most out of your report. Email support@prism-careers.com for anything not covered here.
What is PRISM?
A 25-minute behavioral-intelligence assessment that helps you understand how you work and where you fit.
How your data is used
What we collect, what we don't, and who sees it — in plain English.
Retaking the assessment
When and why you can — and can't — take PRISM again.
Sharing your report
How to send your report to an employer, how access is granted, and how to revoke it.
Understanding your archetype
How the one- or two-word label at the top of your report is chosen.
Privacy and consent
Cookies, analytics, and the two categories you opt into.
How career matches are computed
Mean-centered cosine similarity against a 576-family taxonomy with per-family dimension weights.
How the cognitive games are scored
What flanker, gonogo, n-back, BART, and WCST actually measure, and how speed and accuracy combine.
Accessibility
Keyboard, screen reader, motion, and color settings PRISM honors.
Contact support
Where to reach a human if something is broken, missing, or unclear.